Frequently Asked Questions

Account

Account and Settings
Verification and Badges
Terms of Service
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Listing

Creating a Listing
Managing Your Listings
Authenticity Guidelines
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Purchase

Making a Purchase
Coupons and Promotions
Sales Tax Policy
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Cancellation & Refunds

Cancellations for Buyers
Cancellations for Sellers
Refunds on 5AVE.com
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Shipping

Shipping for Buyers
Shipping for Sellers
Packaging guidelines
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Returns

Returns for Buyers
Returns for Sellers
Refunds and Returns
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Ratings

Ratings for Buyers
Ratings for Sellers
Can I dispute a rating
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Payouts

Getting Paid
How do I make changes to my direct deposit requests?
When will my direct deposit be processed?
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Trust & Safety

Safety Guidelines
Prohibited Conduct
Privacy Policy
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